Refund and Return Policy

 

  1. Returns and exchanges are only accepted within 7 days of product delivery.
  2. To ensure customer protection, record an unboxing video showing the seal opening. Claims for damaged or missing products without this video evidence will not be accepted.
  3. Refunds are only provided for the value of products; delivery charges are non-refundable.
  4. Clearance sale items are non-exchangeable and non-refundable.
  5. Free replacements are offered only for wrong products or shades delivered; otherwise, customers must bear return shipping costs.
  6. Refunds are processed within 7 working days after receiving returned products, which must be unused and in original condition.
  7. Claims for mascara and eyeliner issues must be reported on the day of parcel receipt on tonyandteenacosmeticspk@gmail.com
  8. Certain items, such as gift cards and downloadable software, are non-returnable.
  9. Partial refunds may be granted for used or damaged items.
  10. Late or missing refunds should be reported to support on tonyandteenacosmeticspk@gmail.com
  11. Sale items are non-refundable.
  12. Exchanges are only allowed for defective or damaged items.
  13. Return shipping costs are the responsibility of the customer.